30min for your development #33

A couple of weeks without a playlist but with other resources to keep learning, but playlists are back, in today’s playlist I am sharing some reading about how to communicate complex ideas, the role of the AI in the management layer in terms of Risk and Ethics and an article to reflect about the way companies are hiring IT Professionals. For the courses section, we will be learning about Project management and how to balance between Agile and Waterfall, Customer Service and Conflict resolution to review element on how we can align in the same direction both parties. In this “home isolation” period keep busy, keep learning. “Self 2.0”.

Readings:

How to Make Complex Ideas More Accessible

In this episode of Think Fast, Talk Smart, strategic communications lecturers Matt Abrahams and Lauren Weinstein explore the “curse of knowledge” and offer specific techniques you can use to help your audience understand complex information. Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Matt Abrahams.

How AI Changes the Rules

The report determines that AI will have implications for general management and technology leaders in three significant ways: AI will drive organizational change and ask more of top leaders, AI will place new demands on the CIO and CTO and AI will require an increased focus on risk management and ethics.

It’s Time to Reset the IT Talent Model

How can companies nurture engineering talent and boost productivity while reducing costs? Finding the best people and paying more for them is, paradoxically, the most cost-effective way to optimize IT output.

Courses:

How to Get Great Customer Service by Jeff Toister

Great customer service often comes down to an interaction between two people: the employee and the customer. By becoming the type of customer who employees will go out of their way to serve, you can consistently get better service. Discover how to develop rapport, go the extra mile to increase the likelihood of having a memorable service experience, and be part of the solution. (30 Minutes)

Conflict Resolution Foundations by Lisa Gates

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, you will lear the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. (51 Minutes)

Blending Project Management Methods by Kelley O’Connell

Many organizations are shifting to agile frameworks, while continuing with traditional project management methods like waterfall. Luckily, agile and waterfall aren’t mutually exclusive. You can use both methodologies, blending them to achieve the best results for your projects. This course compares and contrasts the two frameworks, so that leaders and project managers can choose the right approach for their teams. (1 hour)

Hope you enjoy this selection and share your comments below
Happy Learning